Welcome to the Coaching module! Coaching is a critical leadership skill. When used effectively, it can turn acceptable levels of performance into exemplary levels. But many people are confused about exactly what coaching is, and how to do it well. After completing this module you will be able to describe the purpose and benefits of coaching, identify the needs of the people you are coaching, deliver effective coaching and give and receive effective feedback. You can expect to spend about 30 minutes completing this module.